1. Booking/confirmation of services is valid on payment of at least 50% of the total amount due and accompanied by an LPO where applicable.
2. Booking cancellation will result in 90% refund when made 14 days to the event, 80% refunds when made 7 days to the event and no refunds when made to actual day of the event.
3. Our pro-forma invoice is only valid for 30 days and must be signed by an authorized personnel of Emmaus Guest House.
4. All rates are subject to change due to changes in government Tax requirements.
5. Payments of the above total amount can be made by cash, cheque or electronic transfer in Uganda Shillings or dollars at the prevailing exchange rates.
6. Any payment that exceeds 30 days after closure of event attracts interest on the ruling market rate.

1. For security purposes, all people visiting the Guesthouse premises MUST be professionally checked at the check point/entrance by the security officer. This is to ensure company security and individual security.
2. In case of any personal valuables like important documents, money, declare them at the reception for detailed security. The company will not be liable to loss of anything that has not been declared or damaged due to natural causes.
3. No fire arms of any type may be allowed inside the guesthouse premises unless otherwise authorized by top management on a clear notice and permission.
4. All guests MUST carefully lock the doors to their rooms when in and out. The company will not take charge/ responsibility of lost items due to carelessness.
5. Additionally, the keys MUST be declared or left at our front office/ reception when the guest leaves the room.
6. All guests of the guesthouse by law are required to register fully at the reception desk and declare their full identification whereas management has the right of no admission on certain conditions prevailing at the period of time stipulated.

1. Our check out time is 10:00am. For late check out, please liaise with management.
2. For comfort of residents; In case of a function, party or any other event, loud music is not allowed beyond 10pm (East African time), except with management notice.
3. All guests are entitled to quality services. In case of any inconvenience, kindly notify management.
4. Our restaurant is open between 7am to 10pm daily. Breakfast is officially served between 7am and 10am, Monday to Friday. While for Saturday and Sunday, it is served between 7am and 11am.
5. Smoking is not allowed in most public areas within the guesthouse. Kindly ask our front office for specially gazette smoking places/rooms

1. Drinks, open snacks and fresh foods are not allowed into the guesthouse. If one desires to bring in food items of any kind, they must be declared at the gate and notification given to security and management. The company will not be liable or responsible for any dangers or damages caused due to food items from the outside.
2. In case of room service, kindly specify the order to our staff, including the time you intend to have your meal and how you want it served.
3. This is completely an environment free from alcohol/ tobacco encounters.

1. No company facility or valuable is allowed out of the guesthouse premises except with management notice and clear permission.
2. Guests are encouraged to use company facilities with utmost care. An individual will be responsible or charged for careless damages caused.

All terms and conditions apply.